Member Engagement Representative/Youth Development Staff Member

The Member Engagement Representative/Youth Development Staff Member role is responsible for curating member experiences. The MER provides a welcoming environment “For All” and engages members and guests. The MER connects members and guests to the Y’s programs and services, ensuring every person who enters the West Cook YMCA has a quality, intentional experience.

This role will include time spent working in various areas of Youth Development, such as After School Programs, Youth Sports Programs, and our Kids Zone experience. The ideal candidate will have the ability to work with youth of all ages, and must be nurturing, understanding, and reliable in order to help curate a safe, supportive, and welcoming environment for both youth and their families.

This portion of the job position requires a presence in school settings and other youth-centered spaces, where building positive relationships and fostering a sense of belonging are essential to success. Candidates should demonstrate a commitment to youth development and be comfortable leading activities, managing groups, and responding to the social and emotional needs of children in their care.

SHIFTS AVAILABLE:
Weekdays/Weekends: 6:00 am-2:00 pm
Weekdays/Weekends: 2:00 pm-10:00 pm
Saturdays: 8:00am-12:00 pm.

*Variable depending on Youth Development shifts covered*

• Set and meet monthly goals with the Member Engagement Supervisor that supports the department’s monthly goals
• Ensure a welcoming environment by providing greeting all members, participants, staff, residents, vendors, and guests
• Understand all WCY’s membership, programs, and services including scholarships and other Y amenities
• Build relationships with members and participants to engage and connect them to the Ys programs and services; directing them to appropriate program leads when necessary
• Provide professional, quality, and engaging cause-driven tours that are personalized to the prospect and invite potential members to join the Y
• Answer member inquiries and phone calls; Address and resolve member, resident, and program participant concerns and conflicts
• Utilize Daxko CRM and other systems to maintain, enter, and update member, resident, and participants accounts including completing memberships, registrations, and facility reservations
• Prepare member records and issues membership ID cards and handles all registration/enrollment transactions
• Assist Member Experience Supervisor with membership business and administrative tasks. Assist supervisor in sales acquisition activities as assigned
• Adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor. Report any items that may provide a health or safety hazard to staff, members, or guests to the maintenance staff
• Advocate for the Y and participate in fundraisers & promotional events and supporting other programs and/or organizational operations as assigned by the Member Engagement Director, Supervisor or Coordinators
• Support the YMCA’s commitment to child abuse prevention by reporting any health or safety hazards to staff, members, and guests, follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to monitoring and supervision of children, report any suspicious behavior and violation of policy and procedures to supervisor

• Must be 18 years or older
• Post High School education or equivalent education and experience
• Minimum 1 year of experience and/or training working with children
• Must demonstrate good judgment and creativity as well as enthusiasm, dedication, responsibility, and maturity
• Ability to care for and manage children of diverse ages and cultures.
• Assertiveness to handle discipline and accident/incidents.
• Two years’ experience in service, sales or related industry
• Experience using Microsoft Office software
• Telephone system operating experience
• Current CPR, AED and First Aid certification preferred, otherwise, must obtain certification within 30 days of offer. Must maintain current on these certifications. Complete all Praesidium Child Abuse Prevention abuse training within first 30 days of hire.
• Must pass a background check.
• Perform all other duties as assigned.

• Medical and Dental Insurance Plans
• YMCA Retirement Benefits
• Life Insurance Policy, Long-Term Disability, and additional coverage options 
• Free Household Membership
• Program discounts
• Paid Sick Time

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.