Member Engagement Representative/Community Health Administrator

The Member Engagement Representative/Community Health Administrator is responsible for curating members’ experiences by providing a welcoming environment for all and engaging and connecting members and guests to the Y’s programs and services, ensuring every person who enters the West Cook YMCA has quality experiences.

The Community Health Administrator aspect of the role focuses on supporting the Community Health department by being detail-oriented and mission-focused while conducting data entry, phone calls, and email communications. This role requires strong clerical skills, including accurate record-keeping, document preparation, scheduling, and database management. The Administrator will regularly handle confidential information and must maintain a high level of professionalism and organizational efficiency.

In addition to administrative tasks, this role is highly people-facing and requires strong interpersonal and relationship-building skills.

The Community Health Administrator portion of the job will serve as a key point of contact for community members, staff, and external partners. They must be approachable, empathetic, and able to communicate effectively across diverse populations to support the YMCA’s inclusive mission and promote engagement with health initiatives.

SHIFTS AVAILABLE:
Weekdays/Weekends: 6:00 am-2:00 pm
Weekdays/Weekends: 2:00 pm-10:00 pm
Saturdays: 8:00am-12:00 pm

• Set and meet monthly goals with the Member Engagement Supervisor that supports the department’s monthly goals
• Ensure a welcoming environment by providing greeting all members, participants, staff, residents, vendors, and guests
• Understand all WCY’s membership, programs, and services including scholarships and other Y amenities
• Build relationships with members and participants to engage and connect them to the Ys programs and services; directing them to appropriate program leads when necessary
• Provide professional, quality, and engaging cause-driven tours that are personalized to the prospect and invite potential members to join the Y
• Answer member inquiries and phone calls; Address and resolve member, resident, and program participant concerns and conflicts
• Utilize Daxko CRM and other systems to maintain, enter, and update member, resident, and participants accounts including completing memberships, registrations, and facility reservations
• Prepare member records and issues membership ID cards and handles all registration/enrollment transactions
• Assist Member Experience Supervisor with membership business and administrative tasks. Assist supervisor in sales acquisition activities as assigned
• Adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor. Report any items that may provide a health or safety hazard to staff, members, or guests to the maintenance staff
• Advocate for the Y and participate in fundraisers & promotional events and supporting other programs and/or organizational operations as assigned by the Member Engagement Director, Supervisor or Coordinators
• Communicate with insurance companies to report member participation
• Conduct administrative tasks such as data entry and participant communications
• Must pass a background check.
• Perform all other duties as assigned.

• Must be 18 years or older
• Post High School education or equivalent education and experience
• Two years’ experience in service, sales or related industry
• Experience using Microsoft Office software. Daxko experience preferred
• Telephone system operating experience
• Certifications required within 30 days of hire: Praesidium Child Abuse Prevention

• Medical and Dental Insurance Plans
• YMCA Retirement Benefits
• Life Insurance Policy, Long-Term Disability, and additional coverage options 
• Free Household Membership
• Program discounts
• Paid Sick Time

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.